Heggerty Return Policy

If for any reason you are not satisfied with your purchase, you may return like-new printed materials within 60 days, or cancel digital licenses within 14 days, for a refund. These new changes will allow us to provide better service to our partners. Please read our return and cancellation policy below for full details.

Print Materials

Print materials that are in “like new” condition may be returned within 60 days of the purchase date for a refund, credit, or replacement if the items were damaged in transit. All returns require prior approval from the Heggerty Support team. Customers are responsible for the cost of shipping their return materials.

Returned materials must be received in “like new” condition. Materials with noticeable wear, damage (excluding damage caused while in transit), stamps or other markings are not eligible for refund or credit.

To initiate a return request, please email the Heggerty Support team at hello@heggerty.org with the following information:

  • Sales order number
  • Complete address
  • Reason for return
  • Title(s) and quantity of product(s) being returned

Upon approval, Heggerty’s support team will email you with detailed return instructions and our return shipping address. Refunds will be processed within 14 days of receipt of return. Shipping and handling costs from the original order invoice are non-refundable.

Please be advised, to ensure you quickly receive the classroom solutions you need, we no longer accept exchanges. However, our partners may return items and place a new order for the desired products.

Digital Licenses

Digital licenses may be canceled for a refund or credit within 14 days of the purchase date or subscription renewal date. All cancellations require prior approval from the Heggerty Support team.

To initiate a cancellation request, please email the Heggerty Support team at hello@heggerty.org with the following information:

  • Sales order number
  • Complete billing address
  • Reason for cancellation
  • Title(s) and quantity of digital product(s) being canceled.

Upon approval, a refund will be issued within 14 days of cancellation. This also applies to renewals.

 

Please Note: Digital licenses must be used within the subscription period for which they were purchased. Heggerty is not able to provide credit for unused or unassigned digital licenses within a given subscription period, or transfer unused licenses to a future subscription period. If a return is needed for a bundle that includes digital and print, but is past the 14 day period, we will only be able to return the physical materials.